Frequently Asked Questions

Placing an order is simple:

• Browse products and add items to your cart
• Click on the cart icon and review your items
• Proceed to checkout and enter shipping details
• Choose your payment method and complete the order
• You'll receive an order confirmation email

We accept multiple payment methods:

• Credit/Debit Cards: Visa, MasterCard, RuPay, American Express
• Digital Wallets: Paytm, PhonePe, Google Pay, Amazon Pay
• Net Banking: All major banks supported
• UPI: All UPI apps supported
• Cash on Delivery: Available for most locations

Yes, you can modify or cancel your order:

• Before Shipment: Full cancellation and 100% refund
• Modification: Contact support within 2 hours of placing order
• After Shipment: Order cannot be cancelled, but you can return after delivery
• How to Cancel: Go to "My Orders" and click "Cancel Order"

Yes, your payment information is completely secure:

• We use 256-bit SSL encryption for all transactions
• Payment processing is handled by certified payment gateways
• We never store your card details on our servers
• All transactions are PCI DSS compliant
• Your financial information is protected at all times

Our shipping charges are transparent and affordable:

• FREE Shipping: On orders above ₹500
• Standard Shipping: ₹40 for orders below ₹500
• Express Delivery: ₹99 (1-3 business days)
• Cash on Delivery: Additional ₹25 COD fee
• Heavy Items: Weight-based charges may apply

Delivery times vary by location:

• Metro Cities: 1-3 business days
• Tier 1 Cities: 2-4 business days
• Tier 2/3 Cities: 3-6 business days
• Remote Areas: 5-10 business days
• Express Delivery: 1-3 business days (select cities)

You can track your order in multiple ways:

• Website: Login to your account and go to "My Orders"
• SMS Updates: Real-time SMS notifications
• Email: Detailed tracking emails
• WhatsApp: Get updates on WhatsApp
• Tracking ID: Use the tracking number on courier website

We deliver to most locations across India:

• Coverage: 25,000+ pin codes across India
• Check Availability: Enter your pin code during checkout
• Metro Cities: Full coverage with same-day delivery options
• Rural Areas: Most rural pin codes covered
• Restrictions: Some remote areas and restricted zones excluded

We offer a customer-friendly return policy:

• Return Window: 30 days from delivery date
• Condition: Items must be in original condition and packaging
• Process: Initiate return from "My Orders" section
• Pickup: Free pickup for most returns
• Refund: Processed within 5-7 business days after return

Returning an item is easy:

• Go to "My Orders" and find the item to return
• Click "Return Item" and select the reason
• Schedule a pickup or drop at return center
• Pack the item in original packaging
• Hand over to pickup agent or drop at center
• Refund will be processed after quality check

Refund timelines depend on payment method:

• UdyamSales Wallet: Instant credit
• Net Banking: 3-5 business days
• UPI/Digital Wallets: 2-4 business days
• Credit/Debit Cards: 5-7 business days
• Cash on Delivery: 7-10 business days (bank transfer)

Some items cannot be returned for hygiene and safety reasons:

• Personal care items (if opened)
• Undergarments and innerwear
• Perishable goods and food items
• Digital products and downloads
• Customized or personalized items
• Gift cards and vouchers
• Items marked as "Final Sale"

Creating an account is quick and easy:

• Click "Sign Up" or "Register" on the website
• Enter your name, email, and phone number
• Create a secure password
• Verify your email address
• Complete your profile with additional details
• Start shopping with personalized recommendations

You can easily reset your password:

• Go to the login page and click "Forgot Password"
• Enter your registered email address
• Check your email for a password reset link
• Click the link and create a new password
• Login with your new password
• If you don't receive the email, check your spam folder

You can update your profile anytime:

• Login to your account and go to "Profile"
• Edit your personal information (name, phone, etc.)
• Update your profile picture
• Manage your addresses
• Change your password
• Save changes to update your profile

Yes, you can shop as a guest:

• Add items to cart without logging in
• Proceed to checkout as a guest
• Enter shipping and payment details
• Complete your purchase
• However, creating an account offers benefits like order tracking, wishlist, and faster checkout

Try these troubleshooting steps:

• Refresh the page or try again after a few minutes
• Clear your browser cache and cookies
• Try using a different browser or device
• Check your internet connection
• Disable browser extensions temporarily
• If the problem persists, contact our support team

If you're facing payment issues:

• Check if your card has sufficient balance
• Ensure your card is enabled for online transactions
• Try a different payment method
• Contact your bank if the card is being declined
• Use UPI or net banking as an alternative
• Contact our support team for assistance

You can reach our support team through multiple channels:

• Email: Support@udyamsales.com
• Phone: +91 7779977119
• Live Chat: Available on website during business hours
• WhatsApp: Send a message to our WhatsApp number
• Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST