Refund & Cancellation Policy

1. Policy Overview

At UdyamSales, we are committed to ensuring your complete satisfaction with every purchase. Our refund and cancellation policy is designed to be fair, transparent, and customer-friendly while protecting both our customers and business interests.

Key Policy Points

• 30-day return period from delivery date
• Free cancellation before order shipment
• Full refund for defective or damaged items
• Quick processing - refunds within 5-7 business days
• Multiple refund options - original payment method or store credit

2. Order Cancellation

You can cancel your order at any time before it has been shipped from our warehouse.

Cancellation Conditions

• Before Shipment: 100% refund, no questions asked
• After Shipment: Order cannot be cancelled, but you can return after delivery
• Custom/Personalized Items: Cannot be cancelled once production starts
• Digital Products: Cannot be cancelled once downloaded/accessed

3. Return Policy

We accept returns for most items within 30 days of delivery, provided they meet our return conditions.

Return Eligibility

• Item must be in original condition and packaging
• All tags and labels must be intact
• Item should be unused and unworn
• Original invoice/receipt must be included
• Return initiated within 30 days of delivery

4. Refund Process

Once your return is approved, we'll process your refund using your preferred method.

Refund Methods

• Original Payment Method: Refund to the card/account used for purchase
• UdyamSales Wallet: Instant credit to your account wallet
• Bank Transfer: Direct transfer to your bank account (for COD orders)
• Store Credit: Credit for future purchases (with bonus amount)

5. Refund Timelines

Refund processing times vary based on the payment method and return reason:

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

Non-Returnable Categories

• Personal Care Items: Cosmetics, skincare, fragrances (if opened)
• Undergarments & Innerwear: For hygiene reasons
• Perishable Goods: Food items, fresh produce
• Digital Products: Software, e-books, digital downloads
• Customized Items: Personalized or made-to-order products
• Gift Cards & Vouchers: Cannot be returned or exchanged
• Items on Final Sale: Clearance items marked as final sale

7. Damaged/Defective Items

If you receive a damaged or defective item, we'll make it right immediately.

What We Cover

• Manufacturing Defects: Items with production flaws
• Shipping Damage: Items damaged during transit
• Wrong Item: If you receive a different product
• Missing Parts: Incomplete products or missing accessories

Resolution Options

• Full Refund: 100% refund including shipping costs
• Free Replacement: New item shipped at no cost
• Partial Refund: Keep the item with a discount (if minor defect)
• Store Credit: Credit with bonus amount for inconvenience

8. Exchange Policy

We offer exchanges for size, color, or model variations of the same product.

Exchange Conditions

• Same product in different size/color/variant
• Price difference (if any) to be paid/refunded
• Original item must meet return conditions
• Exchange item must be in stock

Exchange Process

1. Select "Exchange" option in your order details
2. Choose the new variant you want
3. Schedule pickup of original item
4. New item ships once we receive the original

9. Shipping Costs

Shipping cost responsibility depends on the reason for return:

10. Special Cases

Bulk Orders (10+ items)

• Extended 45-day return period
• Dedicated account manager for returns
• Flexible return conditions for business customers

Festival/Sale Items

• Standard return policy applies
• Sale price refunded (not original price)
• Some promotional items may have modified return terms

International Orders

• Extended 60-day return period
• Return shipping costs may apply
• Customs duties not refundable

11. Contact Support

Need help with returns or refunds? Our customer support team is here to assist you: