Shipping Policy

1. Shipping Overview

UdyamSales is committed to delivering your orders quickly and safely. We partner with leading courier services to ensure reliable delivery across India.

Our Shipping Promise

• Fast Delivery: Most orders delivered within 3-7 business days
• Secure Packaging: Items carefully packed to prevent damage
• Real-time Tracking: Track your order from dispatch to delivery
• Multiple Options: Standard and express delivery available
• Pan-India Coverage: We deliver to 25,000+ pin codes

2. Delivery Options

Choose from our flexible delivery options based on your urgency and budget:

3. Shipping Charges

Our shipping charges are transparent and competitive:

Standard Shipping Rates

• Orders above ₹500: FREE shipping
• Orders below ₹500: ₹40 shipping charge
• Express Delivery: ₹99 (regardless of order value)
• Cash on Delivery: Additional ₹25 COD handling fee

Weight-based Charges (for heavy items)

4. Delivery Zones

We deliver across India with different timelines based on location:

5. Processing Time

Order processing time before shipment varies by product type:

• In-Stock Items: 1-2 business days
• Electronics: 1-3 business days (quality check)
• Fashion Items: 1-2 business days
• Custom/Personalized: 3-7 business days
• Pre-order Items: As per product description

6. Order Tracking

Track your order every step of the way:

Tracking Methods

• SMS Updates: Real-time SMS notifications
• Email Updates: Detailed email notifications
• Website Tracking: Login to your account to track
• WhatsApp Updates: Get updates on WhatsApp

Tracking Statuses

1. Order Confirmed: Payment received and order confirmed
2. Processing: Order being prepared for shipment
3. Shipped: Order dispatched from warehouse
4. In Transit: Order on the way to delivery location
5. Out for Delivery: Order with delivery partner
6. Delivered: Order successfully delivered

7. Delivery Process

Our delivery process ensures safe and timely delivery:

Delivery Procedure

• Delivery Attempt: 3 delivery attempts made
• Contact: Delivery partner will call before delivery
• ID Verification: Valid ID required for high-value items
• Inspection: You can inspect the package before accepting
• Signature: Delivery confirmation required

If You're Not Available

• Package held at local delivery center
• SMS/call notification sent
• 7-day holding period
• Return to sender after holding period

8. Special Items

Certain items require special handling:

Fragile Items

• Extra protective packaging
• Fragile stickers and handling instructions
• Insurance coverage included
• Signature required on delivery

High-Value Items (Above ₹25,000)

• Mandatory insurance
• ID verification required
• Tamper-proof packaging
• Photo confirmation on delivery

Large Items

• Furniture and appliances
• Special delivery arrangements
• Installation services available
• Advance appointment scheduling

9. Shipping Restrictions

Certain items and locations have shipping restrictions:

Restricted Items

• Hazardous materials and chemicals
• Perishable food items (except packaged)
• Live plants and animals
• Prescription medicines
• Items prohibited by courier partners

Restricted Locations

• Military and defense establishments
• Remote islands and border areas
• Areas with security restrictions
• Pin codes not serviceable by partners

10. Delivery Issues

We handle delivery issues promptly and fairly:

Common Issues & Solutions

• Delayed Delivery: Compensation or expedited replacement
• Damaged Package: Free replacement or full refund
• Lost Package: Investigation and replacement/refund
• Wrong Address: Re-delivery with correct address
• Partial Delivery: Remaining items shipped priority

11. Contact Support

Need help with shipping or delivery? Contact our support team: