1. Acceptance of Terms
By accessing and using the UdyamSales website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important Note:
These terms constitute a legally binding agreement between you and UdyamSales. By continuing to use our platform, you acknowledge that you have read, understood, and agree to these terms.
2. Our Services
UdyamSales provides an online marketplace platform that allows users to browse, purchase, and sell products. Our services include:
- Product catalog browsing and search functionality
- Secure online payment processing
- Order management and tracking
- Customer support services
- User account management
- Wishlist and cart functionality
Service Availability
We strive to maintain 99.9% uptime, but we do not guarantee uninterrupted access to our services. Scheduled maintenance and unexpected technical issues may temporarily affect service availability.
3. User Accounts
To access certain features of our platform, you must create an account. You are responsible for:
- Providing accurate and complete registration information
- Maintaining the security of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
Account Requirements
- You must be at least 18 years old to create an account
- One account per person is allowed
- Business accounts require valid business documentation
- All information provided must be truthful and accurate
4. Orders & Payments
When you place an order through our platform, you agree to the following terms:
Order Process
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel orders at our discretion
- Prices are subject to change without notice
- Order confirmation does not guarantee product availability
Payment Terms
- Payment must be made at the time of order placement
- We accept major credit cards, debit cards, and digital wallets
- Cash on Delivery (COD) is available for eligible orders
- All payments are processed securely through encrypted channels
Price Accuracy:
While we strive for accuracy, pricing errors may occur. If we discover an error in the price of products you have ordered, we will contact you with the correct price and you may choose to proceed or cancel the order.
5. Shipping & Delivery
We are committed to delivering your orders safely and on time:
Shipping Policy
- Standard delivery: 3-7 business days
- Express delivery: 1-3 business days (additional charges apply)
- Free shipping on orders above ₹500
- Delivery times may vary based on location and product availability
Delivery Terms
- Delivery address cannot be changed after order confirmation
- Someone must be available to receive the delivery
- We are not responsible for delays caused by external factors
- Risk of loss transfers to you upon delivery
6. Returns & Refunds
We want you to be completely satisfied with your purchase:
Return Policy
- 30-day return window from delivery date
- Items must be in original condition and packaging
- Return shipping costs may apply
- Some items are non-returnable (perishables, personalized items)
Refund Process
- Refunds are processed within 5-7 business days
- Original payment method will be credited
- Shipping charges are non-refundable unless item is defective
- Processing fees may apply for certain payment methods
7. Privacy Policy
Your privacy is important to us. We collect and use your information in accordance with our Privacy Policy:
Information We Collect
- Personal information (name, email, phone, address)
- Payment information (processed securely by third-party providers)
- Usage data (browsing behavior, preferences)
- Device information (IP address, browser type)
How We Use Your Information
- Processing orders and payments
- Providing customer support
- Sending order updates and promotional communications
- Improving our services and user experience
8. Prohibited Uses
You may not use our platform for any unlawful or prohibited activities:
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Transmitting harmful or malicious code
- Attempting to gain unauthorized access to our systems
- Creating fake accounts or providing false information
- Engaging in fraudulent activities
- Harassing or threatening other users
- Spamming or sending unsolicited communications
9. Intellectual Property
All content on our platform is protected by intellectual property laws:
Our Rights
- UdyamSales logo, trademarks, and brand elements
- Website design, layout, and functionality
- Product descriptions and images (where applicable)
- Software and technical infrastructure
Your Rights
- Limited license to use our platform for personal, non-commercial use
- Right to access and use purchased products
- Right to share product links and reviews
10. Limitation of Liability
To the maximum extent permitted by law:
- UdyamSales shall not be liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the specific product or service
- We are not responsible for third-party content or services
- Force majeure events are excluded from our liability
Disclaimer:
Our services are provided "as is" without warranties of any kind. We do not guarantee that our platform will be error-free or uninterrupted.
11. Termination
Either party may terminate this agreement:
Termination by You
- You may close your account at any time
- Outstanding orders and obligations remain valid
- Some data may be retained for legal compliance
Termination by Us
- We may suspend or terminate accounts for violations
- Immediate termination for serious breaches
- Notice will be provided when possible
- Refunds will be processed according to our policy
Last Updated: December 1, 2025
These terms are effective immediately and supersede all previous versions.
