1. Information We Collect
At UdyamSales, we collect information to provide better services to our users. We collect information in the following ways:
1.1 Personal Information
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Profile Information: You may choose to provide additional information such as date of birth, gender, and profile picture.
- Contact Information: We collect your shipping and billing addresses when you make a purchase.
1.2 Transaction Information
- Purchase History: Details of products you've purchased, order amounts, and transaction dates.
- Payment Information: We collect payment card details through secure payment processors. We do not store complete payment card information on our servers.
- Shipping Information: Delivery addresses and shipping preferences.
1.3 Technical Information
- Device Information: Information about your device, browser type, operating system, and IP address.
- Usage Data: How you interact with our website, pages visited, time spent, and click patterns.
- Cookies: We use cookies and similar technologies to enhance your browsing experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To process orders, deliver products, and provide customer support.
- Account Management: To create and manage your account, authenticate users, and maintain security.
- Communication: To send order confirmations, shipping updates, and important account notifications.
- Personalization: To recommend products, customize content, and improve user experience.
- Marketing: To send promotional emails and offers (with your consent).
- Analytics: To analyze website usage, improve our services, and develop new features.
- Legal Compliance: To comply with legal obligations and protect our rights.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
- Payment Processors: To process payments securely (Razorpay, PhonePe, etc.).
- Shipping Partners: To deliver your orders to the specified addresses.
- Technology Partners: For website hosting, analytics, and customer support services.
3.2 Legal Requirements
- When required by law, court order, or government regulations.
- To protect our rights, property, or safety, or that of our users.
- To investigate fraud, security issues, or technical problems.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: We use SSL/TLS encryption to protect data transmission.
- Access Controls: Limited access to personal information on a need-to-know basis.
- Regular Updates: We regularly update our security practices and systems.
- Secure Storage: Personal information is stored on secure servers with appropriate safeguards.
- Payment Security: We comply with PCI DSS standards for payment card security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
5.1 Types of Cookies
- Essential Cookies: Required for website functionality and security.
- Performance Cookies: Help us understand how visitors use our website.
- Functional Cookies: Remember your preferences and settings.
- Marketing Cookies: Used to deliver relevant advertisements.
5.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Portability: Request a copy of your data in a structured format.
- Opt-out: Unsubscribe from marketing communications at any time.
- Account Closure: Delete your account and associated data.
To exercise these rights, please contact us at info@udyamsales.com
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and resolve disputes
- Enforce our terms and conditions
- Improve our services and user experience
When information is no longer needed, we securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiries within 30 days of receipt.
13. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of Indian courts.
