1. Acceptance of Terms
Welcome to UdyamSales. These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by UdyamSales ("us", "we", or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
2. Description of Service
UdyamSales is an e-commerce platform that allows users to:
- Browse and purchase products online
- Create user accounts and manage profiles
- Track orders and manage shipping information
- Write product reviews and ratings
- Use shopping cart and wishlist features
- Access customer support services
3. User Accounts
3.1 Account Creation
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 18 years old to create an account
- One person may not maintain multiple accounts
3.2 Account Responsibilities
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
- We reserve the right to suspend or terminate accounts that violate these Terms
4. Orders and Payments
4.1 Order Placement
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order at our discretion
- Prices are subject to change without notice
- Product availability is not guaranteed until order confirmation
4.2 Payment Terms
- Payment is required at the time of order placement
- We accept major credit cards, debit cards, and Cash on Delivery (COD)
- All payments are processed securely through authorized payment gateways
- Additional charges may apply for COD orders
4.3 Pricing and Taxes
- All prices are displayed in Indian Rupees (INR)
- Prices include applicable taxes unless otherwise stated
- Shipping charges are calculated separately and displayed at checkout
- We reserve the right to correct pricing errors
5. Shipping and Delivery
5.1 Shipping Policy
- We ship to addresses within India only
- Delivery times are estimates and not guaranteed
- Risk of loss passes to you upon delivery to the carrier
- You must provide accurate shipping information
5.2 Delivery Terms
- Delivery attempts will be made during business hours
- Additional charges may apply for failed delivery attempts
- Packages may require signature confirmation
- We are not responsible for delays caused by external factors
6. Returns and Refunds
6.1 Return Policy
- Returns must be initiated within 7 days of delivery
- Items must be in original condition with tags and packaging
- Certain items may not be eligible for return (perishables, personalized items)
- Return shipping costs may be borne by the customer
6.2 Refund Process
- Refunds will be processed within 7-10 business days after return approval
- Refunds will be credited to the original payment method
- Processing fees may be deducted from refund amounts
- COD orders will be refunded via bank transfer or store credit
7. User Conduct
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Post false, misleading, or defamatory content
- Engage in fraudulent or deceptive practices
- Interfere with the proper functioning of the Service
- Attempt to gain unauthorized access to our systems
- Use automated tools to access or scrape our content
- Harass, abuse, or harm other users
8. Intellectual Property
8.1 Our Content
- All content on our Service is owned by UdyamSales or our licensors
- You may not reproduce, distribute, or create derivative works without permission
- Our trademarks and logos may not be used without written consent
8.2 User Content
- You retain ownership of content you submit (reviews, comments, etc.)
- You grant us a license to use, display, and distribute your content
- You represent that your content does not infringe on third-party rights
9. Privacy and Data Protection
- Your privacy is important to us. Please review our Privacy Policy
- We collect and use your information as described in our Privacy Policy
- You consent to the collection and use of your information as outlined
- We implement appropriate security measures to protect your data
10. Disclaimers and Limitations
10.1 Service Availability
- We do not guarantee uninterrupted or error-free service
- We may suspend or discontinue the Service at any time
- Maintenance and updates may temporarily affect availability
10.2 Product Information
- We strive for accuracy but do not guarantee product descriptions
- Colors and images may vary from actual products
- Product specifications are subject to change by manufacturers
10.3 Limitation of Liability
- Our liability is limited to the maximum extent permitted by law
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the specific product
11. Third-Party Services
- We may use third-party services for payments, shipping, and analytics
- Third-party services are governed by their own terms and policies
- We are not responsible for third-party service failures or issues
- Links to external websites are provided for convenience only
12. Termination
12.1 Termination by You
- You may terminate your account at any time by contacting us
- Termination does not affect pending orders or obligations
12.2 Termination by Us
- We may terminate or suspend your account for violations of these Terms
- We may terminate the Service with reasonable notice
- Upon termination, your right to use the Service ceases immediately
13. Dispute Resolution
13.1 Customer Support
- We encourage you to contact us first to resolve any disputes
- Our customer support team will work to address your concerns
13.2 Governing Law
- These Terms are governed by the laws of India
- Any disputes will be subject to the jurisdiction of Indian courts
- You agree to resolve disputes through binding arbitration when possible
14. Changes to Terms
- We reserve the right to modify these Terms at any time
- Changes will be effective immediately upon posting
- We will notify users of material changes via email or website notice
- Continued use of the Service constitutes acceptance of modified Terms
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.
16. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our Service, constitute the entire agreement between you and UdyamSales regarding the use of our Service.
17. Contact Information
If you have any questions about these Terms of Service, please contact us:
We will respond to your inquiries within 48 hours during business days.
